Shipping & Returns
Shipping Policy
Free UK shipping on orders over £100
Free Worldwide shipping on orders over £150.
Worldwide Shipping.
UK SHIPPING - 10-14 Days
Standard - UK - £3.70
Small Parcel - UK - £6.20
Parcel - UK - £8.10
EU SHIPPING - 14-21 Days
Standard - EU - £9.45
Small Parcel - EU - £10.15
Parcel - EU - £14.25
INTERNATIONAL SHIPPING - 14-21 Days
Standard - INT - £9.50
Small Parcel - INT - £13.00
Parcel - INT - £16.25
All orders are sent via Royal Mail 1st Class Signed & Tracked.
Please note all stated shipping times are approximate as items are shipped after the dispensary has closed.
Tracking information is provided & will be emailed once dispatched.
Once the item is dispatched & the tracking information is provided, the customer is responsible for re-arranging any missed deliveries via Royal Mail.
You can also track your order on our live chat.
If you have any questions contact us.
Return & Refund Policy
All claims must be made within 14 days once the item has been received by the customer.
Refunds are only allowed due to a merchandise defect.
Please contact us and provide an order number and clear description of the issue. Any claims outside of the timeframe will not be accepted, no exceptions.
Refund requests are handled on a case by case basis.
Exchanges are available within 14 days of receiving the order.
Customers must contact us via email within the timeframe to make the request. Please include the order number and clear description of your request. Items must be in new and unworn condition with tags attached.
Customer is responsible for all shipping cost to return item/s to Cxpsule.
Please allow 3 business days to process items received.